LEGAL REFERENCE

How planet123 Handles Your Account Data

This is the planet123 privacy policy. We wrote it to explain, in plain language, what we collect when you open an account with us, why we collect it...

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planet123 How planet123 Handles Your Account Data

Our Privacy Posture and Jurisdiction Notes

We process your personal data only where local law permits and within supported regions for our services. The categories we keep are limited to what your account actually needs: identity details for verification, contact details for security alerts, transaction references for your DANA, OVO, GoPay and QRIS movements, and device signals to keep the lobby stable. We don't sell your data to

third parties. Where we share information with payment partners or compliance bodies, that sharing is bound by contract and limited to what each partner needs to complete the task you requested. You can request access, correction or deletion of your record at any time, subject to retention rules we're legally required to follow.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

How to Reach Our Privacy Team

If you have a question about this policy, or you'd like to act on a data right, our privacy contacts are listed below. We aim to respond within a few working days...

Privacy Inbox Email our privacy desk for access, correction or deletion requests. Include the email tied to your planet123 account so we can match the record and respond inside our stated timeframe.
Live Chat Open the chat bubble inside the lobby and ask for the privacy team. The agent will route your question to the right reviewer and share a reference number you can keep.
Postal Address For formal notices we accept written correspondence. Request the current postal address through the privacy inbox and we'll confirm where to send your sealed letter for our records.
REVIEW SIGNALS

Why You Can Rely on This Policy

This document is reviewed by people who actually run the platform — not pasted from a template. Below are the editorial trust signals behind every clause you read...

Reviewed Quarterly

Our compliance leads revisit each clause every quarter. If a payment partner changes terms or a regulator updates guidance, the...

Named Owner

A single accountable owner signs off every revision. That person reviews scope, retention windows and third-party links so the wording...

Plain Language

We rewrite legal phrasing into sentences you can read on a phone. Where a technical term is unavoidable, we explain...

Change Log

Every material edit is recorded with a short note explaining what changed and why. You can ask for the change...

Limited Sharing

Data leaves our systems only for verification, payment routing or legal duty. Each partner is bound by a written agreement...

Local Awareness

We pay attention to Indonesia-specific expectations around DANA, OVO, GoPay and QRIS transaction references, and we keep retention aligned with...

Consistency Across Our Policy Pages

This privacy policy sits alongside our terms, cookies and account closure pages. We keep the wording consistent so you don't have to cross-check three documents to understand a...

Privacy vs TermsPrivacy explains what we collect; Terms explain what you agree to. Where they overlap — like account verification — both pages use the same wording so there's no contradiction.
Privacy vs CookiesThe cookies page lists each tracker with its lifespan. This privacy policy summarises why those cookies exist and points back to the cookies page for the full per-cookie breakdown.
Privacy vs KYCKYC notices describe the documents we ask for. Privacy explains how those documents are stored, who reviews them and when they're deleted from our verification archive.
Privacy vs PaymentsPayment pages cover DANA, OVO, GoPay and QRIS flows. Privacy covers the transaction references those flows generate and the retention window we apply to them.
Privacy vs MarketingMarketing preferences are managed in your account settings. Privacy explains the legal basis we rely on and how withdrawing consent feeds back into our messaging system.
Privacy vs ClosureClosing your account doesn't erase every record instantly. Privacy lists the retention categories we're required to keep, and the closure page lists the steps to trigger deletion.
Privacy vs SecuritySecurity pages describe the controls we run. Privacy explains how those controls protect the data categories listed here, so the two documents read as one continuous story.
SERVICE CONTEXT

What Defines This Policy Page

These are the visible elements that shape how the privacy page works on planet123 — the building blocks you'll notice as you scroll through, designed so the policy...

Version Stamp A clear version date sits at the top and bottom...
Section Anchors Each clause has its own anchor link. If our support...
Action Buttons Inline buttons let you raise an access, correction or deletion...
Glossary Tooltips Hover any underlined term and a short explanation appears. We...
Mobile Layout The policy was laid out for phones first. Headings stack...
Print View A print-friendly switch strips the navigation and renders the policy...

Privacy Policy — Common Questions

We collect identity details for verification, contact details for security alerts, transaction references tied to DANA, OVO, GoPay or QRIS movements, and device signals that keep the lobby stable on your phone or desktop session.

Yes. Send an access request through our privacy inbox using the email tied to your account. We'll confirm receipt, match the record and return your data file inside the timeframe stated in this policy.

Active account data stays for as long as your account is open. After closure, we keep the minimum required for legal and financial duties, then delete the rest in line with our written retention windows.

No. We don't sell your data. We share limited information with payment processors, verification partners and regulators only when needed to complete a task you've requested or to meet a legal duty placed on us.

Transaction references travel through encrypted channels and are stored in restricted systems. Only staff who need the data to resolve your payment query can open the record, and every access is logged for our audit trail.

Yes, at any time. Open your account settings and switch off the marketing channels you no longer want. The change reaches our messaging system within a short window and applies to future campaigns from that point on.

Material changes trigger an in-lobby notice and an email to the address on your account. The version date at the top of this page moves, and the change log records what was edited and the reason behind it.